Need Help?

We’re here to help with any technical questions or issues. Browse our Help Page for quick answers, or connect with us through Chat Support or email for direct assistance.

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I need help as a

students
teachers
leaders
parents

Here to assist you

We’re your go-to team for all your Alston Digital queries! Whether you need guidance with technical issues or have a general inquiry, this page is designed to make your experience on our platform smooth. Feel free to reach out to us through Chat Support or by email.

Chat Support

Chat Support

Reach out to us via the ‘Chat’ icon in the bottom-right of the screen and start a conversation with our Support Team. Our support is available for 365 days.

Email

Email

Send your queries to “csr@mst.sg”, and we’ll get back to you promptly. Whether it is a technical issue or a general inquiry, we provide timely assistance.

General

Alston Digital is an online learning platform used globally by Students, Teachers, Schools, and Parents.

Our learning materials help Students learn easily and excel in their academics. They can also create their own Testpapers for practice and can socialise with their Teachers and classmates for classroom discussions or projects.

Teachers can access Teaching Resources such as eBooks, PPTs, PDFs, and more to utilise them for classroom discussion or assign students as Assignments. They can can also generate Testpapers with Marking Schemes along with deep insights into the students’ learning difficulties.

Likewise, the monitoring mechanism shall help the School Leaders of the education ecosystem to operate in a systematic way.

And, Parents can also utilise this platform by linking their child’s account and monitor their school activities, view assignment details, and get school announcements.

Alston Digital offers a range of eBooks for grades 1 to 9, covering essential subjects such as Science, Maths, and English. These subjects are available in various series, including Active, Inside Out, TOP, SMART, Elfin, Best Friends, Happy, and Happy Phonics.

In case the page just keeps loading or there is an error message, it is suggested to clear the cache of the browser and reload the page to get back to the platform.

To clear the cache of the browser, follow the following steps:

For Safari:

  • Click on the Safari drop-down menu and select Preferences
  • Click on the Advanced tab. Select the Show Develop menu in the menu bar checkbox and close the Preferences window
  • Select the Develop drop-down menu. Click Empty Cache

Note: You may want to also clear your browser history and restart the browser.

For Firefox:

  • Click the “Menu” button and select “Options”
  • Select the “Privacy & Security” panel
  • In the Cookies and Site Data section, click “Clear Data”
  • Remove the checkmark in front of Cookies and Site Data
  • With the Cached Web Content check marked, click on the “Clear” button
  • Close the About: preferences page

Note: You might want to restart the browser.

For Chrome:

At the top right of the browser, click “More”

  • Click on “More Tools” and clear browsing data
  • At the top, choose a time range
  • Next to “Cookies and other site data” and “Cached images and files,” check the boxes
  • Click “Clear data”

Note: You might want to restart the browser.

For Awesome Students

Complete Step by Step Guide