Need Help?

We’re here to help with any technical questions or issues. Browse our Help Page for quick answers, or connect with us through Chat Support or email for direct assistance.

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I need help as a

students
teachers
leaders
parents

Here to assist you

We’re your go-to team for all your Alston Digital queries! Whether you need guidance with technical issues or have a general inquiry, this page is designed to make your experience on our platform smooth. Feel free to reach out to us through Chat Support or by email.

Chat Support

Chat Support

Reach out to us via the ‘Chat’ icon in the bottom-right of the screen and start a conversation with our Support Team. Our support is available for 365 days.

Email

Email

Send your queries to “csr@mst.sg”, and we’ll get back to you promptly. Whether it is a technical issue or a general inquiry, we provide timely assistance.

Profile

We recommend using your valid personal email address when creating an account on Alston Digital. This ensures you receive important updates and information from us without any issues.

Note: Emails provided by educational institutions may sometimes block or filter our messages. To avoid this, please use a service like Gmail, Yahoo, Outlook, etc.

Yes! Follow the given steps to modify your profile:

  • Login to your Student Account
  • Click on the Profile icon on the top right side of the homepage
  • Select “My Profile”
  • On the left side, you’ll see these categories that you can modify:
    • Linked Guardian Account
    • Password
    • Credits
    • Manage Subscription
    • Redeemed Coupons
    • Popup Guides

Yes, you can!

Follow the given steps in order to change your email address:

  • Login to your account
  • Click on the “Profile” icon on the top right side of the homepage
  • Select “My Profile”
  • Click on the “Basic Information” tab from the category
  • Click on the “Change Email Address”
  • Enter the new email address and your current password
  • Click on “Submit”.

You will receive an email with a link where you should verify your new email.

Follow the given steps to redeem your code:

  • Login to your account
  • Click on the “Profile” icon on the top right side of the homepage
  • Click on “Redeem Codes”
  • Enter the provided code and click on “Redeem”.

You will be provided with your gift, depending on the type of coupon you have.

For Awesome Students

Complete Step by Step Guide